Guest Policies for CheckIn Hotels and Homes in India 

General Booking Policy: 

1. Certain destinations may have different travel guidelines for specific times during the year. Please abide by all laws and guidelines as applicable.
   Policies are booking-specific and will be shared with the guest at the time of booking or upon check-in.
   Reference to CheckIn includes its affiliates, employees, and officers. “Hotel” refers to the hotel or home in which you have made a valid booking through CheckIn.
2. If you need any help in creating a new booking, the CheckIn Hotel Booking Expert offers 24x7 support to help you around the clock.
   Please contact CheckIn customer care number: 9069890698
3. If you need to cancel or change your reservation made through the CheckIn app, website, or call center, contact CheckIn customer care: 9069890698 or write to us at escalations@checkin.life

Check-in Policy: 

1. The primary guest must be at least 18 years of age to check in.
2. Standard check-in time is 12 noon. You can check-in anytime after that while your reservation is valid.
3. All guests must present valid photo identification at the time of check-in.
   Accepted IDs: Aadhar Card, Driving License, Voter ID Card, Passport.
   PAN Card is not accepted.
4. Without an original valid ID, you will not be allowed to check-in.
5. If you face any check-in issues that the Hotel cannot resolve, contact CheckIn immediately. We will:
   
   a. Try to arrange accommodation in the same Hotel.
   b. Try to provide alternate accommodation at another CheckIn-listed property, subject to availability.
   c. If we’re unable to arrange alternate accommodation or you do not accept it, a full refund may be provided.
   d. CheckIn will not be liable for compensation beyond the booking amount.
6. In case of unavailability due to force majeure (natural disaster, terrorism, government restriction, etc.), CheckIn shall not be liable to refund unless specifically informed.

Early Check-in and Late Check-out: 

Early Check-In (Subject to availability):  

Note: Complimentary breakfast is not available on the day of early check-in.  

Late Check-Out (Subject to availability):  

Booking Extension Policy: 

Extension of stay is subject to availability and charged at the current rate, not the original booking rate.  

Cancellation Policy: 

1. Cancel via CheckIn app or website. 

2. Refunds processed within 7–14 working days. 

3. Some hotels do not allow unmarried couples or local ID proofs—cancellations due to this will not be refunded. 

4. Hotels may deny check-in for lack of valid ID, unaccompanied minors, or suspicious activity. No refund will be issued in such cases. 

5. Refer to your booking voucher for cancellation policy. 

6. For corporate bookings, contract terms will apply. 

7. No-shows follow booking-specific policy in your voucher. 

8. You can find the cancellation policies at: 
 

Mobile app: 

 

Long Stay Bookings 

For stays over 7 nights, payment must be settled weekly. Continued stay is subject to payment clearance.  

Triple Occupancy Policy: 

Some hotels allow triple occupancy with an extra mattress (not a bed) for a fee.  

Visitors Policy 

Check with the Hotel for specifics. Usually:  
 
a. Daytime visitors allowed (except emergencies).  
b. No overnight visitors.  
c. Visitors must present valid government ID at the front desk.  

Child Policy 

1. Stay of 1 child up to 5 years of age is complementary without the use of an extra mattress.
2. Breakfast charges may be applicable for the child.

Pet policy* 

(*Applicable on select Company Serviced Townhouses only) 

1. Pets should be vaccinated and vaccination certificate is required at the time of check-in. 
 
2. Pets not allowed to roam around without a leash. 
 
3. Only pet dogs and cats are welcome at this property. 
 
4. Guests are allowed to bring a maximum of 1 pet. 
 
5. Pet food is not available at the property. 
 
6. Pets are not allowed in the following areas: On the bed, Swimming pool, Restaurant. 
 
7. There should be no inconvenience caused to the fellow guests. 
 
8. Additional cleaning charges or penalties may apply if pets cause damage. 
 
9. Guests are requested to carry poop bags & muzzles.

Service On-Time policy

1. Applies to select hotels in Bengaluru, Kolkata, Delhi, Gurugram, Hyderabad, and Lucknow.
   If your issue isn’t resolved within 1 hour, you will be:
   
   1. Shifted to another room/hotel, or
   2. Offered a refund (amount based on severity, per our guidelines).
   
   To register issues:
   9069890698
   escalations@checkin.com

Code of Conduct:

1. Hotel may refuse or evict a guest for:
   
   a)Non-payment
   b)Disorderly conduct
   c)Property damage or threats
   d)Illegal activities or behavior deemed inappropriate by the Hotel
2. Guests must maintain cleanliness and hygiene and are liable for damages (except normal wear and tear).

Smoking, Drugs and Alcohol

1. No smoking in CheckIn Townhouse properties; may vary by hotel.
2. Drug use is prohibited and will be reported to police.
3. Alcohol not allowed in public hotel areas; ask front desk for in-room policy.

Safety and Security

1. Follow fire safety/emergency procedures.

2. CheckIn is not liable for lost/stolen/damaged valuables.

3. An SOS button is available in the app upon check-in.

Contact Policies

1. CheckIn may contact you pre-check-in to confirm arrival.
2. Non-response may lead to booking hold/cancellation.
3. CheckIn may contact you for feedback and offers.

Fraud Alert:

1. CheckIn does not authorize payment collection outside official channels. Avoid unauthorized platforms.

Contact CheckIn:

For concerns during stay, escalate directly to CheckIn. No complaints after checkout.

Grievance Helpline: 9069890698
Phone: +91 9069890698