CheckIn Privacy Notice

Last updated: 30/05/2025


CheckIn is committed to protecting your information. This privacy notice provides details about the information we collect about you, how we use it and how we protect it. It also explains your rights and how to contact us if you have questions about how we use your information.



Information about CheckIn


In this privacy notice, references to “CheckIn”, “we”, “us” or “our” are to CheckIn Singapore Pte. Limited (a company incorporated under the laws of Singapore) and its parent company and its subsidiaries (the “CheckIn Group”). 



Depending on where and how you interact with us (e.g. by using our app or by walking into one of our CheckIn-branded accommodations or booking a CheckIn-branded accommodation via a third party travel agency) different companies within CheckIn will process your information. You can find out more about the CheckIn companies that handle your information, including which company makes decisions about how your information is handled, by contacting us.



Scope of our privacy notice


This notice applies to anyone who interacts with us in relation to our products and services (“you”, “your”), via any channel (e.g. app, website, email, phone, walk-ins to CheckIn-branded accommodations, booking a CheckIn-branded accommodation via a third party travel agency, etc.). We may give you additional privacy notices if required for specific interactions. 



If you book a stay through us at one of our partners’ guest houses, hotels and other lodgings (i.e. you stay at a property that is not CheckIn-branded), that partner will use your personal data as shown in their privacy notice. 



This privacy notice applies to individuals who enquire about, purchase or make use of our products and services, such as when a user signs up with CheckIn, modifies her account, makes a booking (whether through our app, website, in person or via any other channel), requests on-demand services, contacts customer support, stays at CheckIn-branded accommodations or otherwise communicates or interacts with CheckIn. 

It describes how we handle your information, regardless of the way you contact us (e.g. app, website, email, phone, walk-ins to CheckIn-branded accommodations, etc.). Sometimes we will provide you with additional information or notices, depending on the way we interact with each other, e.g. if you use particular functionality on our app, we may explain how that functionality uses your information. 

CheckIn offers accommodation in both CheckIn-branded guest houses, hotels and other lodgings.If you book a stay through us at one of our partners’ accommodations, that partner will use your personal information as shown in their privacy notice (which can normally be found on our partner’s website or is provided by our partner via email or at check-in). 

CheckIn’s website and app is not aimed at children, and we do not allow children to book accommodation or stay at our accommodations without a responsible adult. This privacy notice is therefore not aimed at children. If you provide us with information about your children, it is processed as described in this notice. 

If you have any questions about this, please contact us.



Ways in which we obtain personal information


We obtain personal information from you and from travel agents and others who book accommodation for you.

Where you provide us with information about other individuals (e.g. the names of others who you will stay at the accommodation you book), you must ensure that they have seen a copy of this privacy policy and are comfortable with you doing this.

We obtain personal information from you through your interactions with us, including by telephone (please note that we record or monitor our calls for compliance and quality assurance purposes), by email, via our websites, via our apps, via post, via, social media or face to face e.g. in our CheckIn-branded accommodations or when you meet a CheckIn agent. 

We also obtain your personal information from third parties such as:

   • Others who book accommodation for you;
   • Travel agencies through which you book CheckIn-branded accommodation (e.g. Booking.com and Expedia);
   • Accommodation providers;
   • Service providers who work with us in relation to our product or service; and
   • If your work role involves you booking corporate employee accommodation, third parties who identify you as the appropriate contact for marketing our services to your organisation.



Categories of personal information


We process two categories of personal information about you and/or, where applicable, others whom you have booked accommodation for, namely:

   • Standard personal information (e.g. information we use to contact you, identify you or manage our relationship with you); and
   • Special categories of information (e.g. if you have indicated a halal or kosher food preference or have chosen to let us know that you have a medical condition requiring special accommodations).

For further information on these categories of information, please expand this section



Standard personal information includes:

• Contact Information: We collect your name, user name, address, e-mail address and telephone number(s); if you choose to upload one or connect your social media account to your OYO account, your profile picture; and your country of residence, age, gender and date of birth;
• Location Information: We may derive your approximate location from your IP address so that we show you more relevant content (e.g. accommodation near you). You can choose to allow our app to access location services so that we can suggest nearby accommodation. This will mean that we collect the precise location of your device when the app is running both in the foreground and the background
• Transaction Information: We collect transaction details related to your use of our services, e.g. type of service requested, date and time the service was provided, amount charged, days booked/stayed, and other related transaction details. If someone else uses an OYO referral code you have given them, CheckIn may associate that other person with you to ensure that you receive the benefit of having made that referral.
• Location Information: We may derive your approximate location from your IP address so that we show you more relevant content (e.g. accommodation near you). You can choose to allow our app to access location services so that we can suggest nearby accommodation. This will mean that we collect the precise location of your device when the app is running both in the foreground and the background
• Transaction Information: We collect transaction details related to your use of our services, e.g. type of service requested, date and time the service was provided, amount charged, days booked/stayed, and other related transaction details. If someone else uses an OYO referral code you have given them, we may associate that other person with you to ensure that you receive the benefit of having made that referral.
• Account History: We collect details of your bookings and of contact we have had with you, such as complaints or incidents.
• Usage and Preference Information: We collect information about how you interact with our website, app or other Services, including IP addresses, search terms and parameters and device information (you’ll find more information about this in our Cookie Statement
• Log Information: We collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.
• Device Information: We collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information to help us understand how our app is performing across a range of devices and to help us identify the cause of “crashes” and potential performance improvements.
• Call and SMS Data: We make it easier for you to contact accommodation managers. In connection with this, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.
• CCTV: We may also collect your personal information if you access our premises and we use CCTV to monitor those premises.
• WiFi: If you use WiFi offered at our accommodation, we will collect login information (which may include your email) and usage information that tells us how you use the WiFi.

Sometimes you may choose to give us special category information about you or others which may attract extra protections under data protection laws. For example:
   • Information about religious or philosophical beliefs may be revealed by food preferences (e.g. halal, kosher, etc.);
   • Information about health may be revealed by special requests for assistance or disability-friendly accommodation or if you require medical assistance during your stay; and
   • Information about health may be revealed by special requests for assistance or disability-friendly accommodation or if you require medical assistance during your stay; and



Purposes and lawful grounds of our processing personal information


We process your personal information for the purposes set out in this notice, based on the legal grounds set out under the Read More text. Different legal grounds apply depending on what category of personal information we process. Standard personal information is normally processed by us on the basis that it is necessary for the performance of a contract, our or a third parties’ legitimate interests or law. Further information about this and special category processing grounds is set out below



We process standard personal information about you on the basis that it is:

   • Necessary for the performance of a contract: where we have a contract with you, we will process your personal information in order to fulfil that contract (i.e. to provide you and others you have booked accommodation for with products and services).
   • In our or a third parties’ legitimate interests: details of those legitimate interests are set out in more detail below.
   • Where we are required to or is otherwise permitted by law

We process special category information because:
   • You have manifestly made it public: for example if you are open about your sexual orientation or (if the AutoParty service is available in your country) you choose to tell us that your AutoParty is for the celebration of your same-sex or opposite-sex wedding;
   • Processing is necessary for reasons of substantial public interest, on the basis of law: for example, if you are taken ill or have an accident at your accommodation, we may have to keep a record of the incident for health and safety purposes;
   • We have your consent: we would ask for any consent to process your special category data separately (your consent is not assumed simply because you have read this privacy notice);
   • Processing is necessary for the establishment, exercise or defence of a legal claims



Legitimate interests


We process your personal information for a number of legitimate interests, including providing you with services, administering our relationship with you, for marketing and service/product improvement purposes and in order to exercise our rights or handle claims. More detailed information about our legitimate interests is set out below.



We process your personal information for the following legitimate interests (taking into account your interests, rights and freedoms):

   • To provide and administer our products and services in respect of your booking, e.g. provide products and services requested (including our loyalty programme if applicable), send service communications (including updates about your accommodation arrangements), facilitate payments, send receipts and provide customer support;
   • To administer our relationship with you, our business and our third-party providers (e.g. to investigate complaints, confirm that our providers have provided the correct service to you and invoiced correctly for them, etc);
   • To ensure that you can interact with us securely, e.g. we authenticate users;
   • To improve our services and develop new features for the CheckIn app, website and offering, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyse usage and activity trends;
   • To send you marketing that we think will be of interest to you (including information about products, services, promotions, news, and events) and to personalise your experience of us (in each case as permitted by law), including to identify your preferences, provide or recommend features, content, social connections, referrals, and advertisements. You can opt-out of marketing at any time by clicking the unsubscribe link in any emails you receive, adjusting your device settings to block notifications or contacting us.
   • To prevent fraud and abuse of our services;
   • To enforce or apply our website terms of use, our policy terms and conditions or other contracts, or to protect the rights, property, or safety of CheckIn, our customers, or others;
   • To exercise our rights and to defend ourselves from claims; or
   • To participate in, or be the subject of, any sale, merger or acquisition or all or part of the CheckIn business.
To ensure that the processing of personal information we carry out for the purpose of achieving these interests is proportionate, we have carefully balanced these legitimate interests and your interests and fundamental rights and freedoms. For further details of this balancing test, pleasecontact us



Marketing and Preferences


We use your personal information to send you marketing by post, telephone, social media platforms, email, SMS, application notifications and silent notifications to track installation status of the application. We may also use your personal information to carry out online paid marketing activities in the nature of retargeting. 

We also use technology to help us understand your personal preferences and interests so that we can send recommendations and marketing communications that are likely to be of more interest to you. Using technology in this way is sometimes known as profiling.

If you wish to unsubscribe from emails sent by us, you can do so at any time by clicking on the "unsubscribe" link that appears in all emails and by adjusting the settings on your device to turn off notifications from our app. Otherwise, you can always contact us at dataprotection@checkinapp.com to update your contact preferences. You may also object to profiling relating to direct marketing by contacting us at dataprotection@checkinapp.com.



Analytics and Advertising Services Provided by Others


Third parties provide us with audience measurement and analytics services that analyse your online interactions (both with CheckIn and other websites), serve you with tailored marketing and report on the performance of that marketing. We also use Google Place API to make suggestions based on your location or search strings. 

CheckIn is using Google Place API for place prediction. Please refer to their privacy policy: http://www.google.com/privacy.html 



Sharing your information


We share your information within the CheckIn Group and with others who help us provide services to you (e.g. your accommodation provider). We also share your information in accordance with the law. 



We share your information with: 

   • Other members of the CheckIn Group; 
   • Accommodation managers to enable them to provide the services you request; 
   • Third-party suppliers who help deliver products or services on our behalf, or who have partnered with CheckIn in connection with services or promotional offerings, or other platforms that integrate with our API or services; 
   • Referral contacts (if you use that feature); 
   • The general public if you submit content on public forums (e.g. blog comments, social media); 
   • Law enforcement officials, government authorities or others as legally required; 
   • Third parties involved in any business restructuring, merger, sale or acquisition. 



Where we share your personal information, appropriate protections will be in place as required by law. Sometimes, we may share aggregated or anonymised data that cannot be used to identify you. 



Transfers outside of your country


CheckIn uses global information systems. Your data may be transferred outside of your country, including to India and Singapore, for the purposes set out in this policy. Not all countries outside the EEA have similar data protection laws, but CheckIn ensures adequate safeguards are in place, including contractual protections. 

For more information, contact: dataprotection@checkinapp.com. 



Retention Period


We retain your personal information in accordance with CheckIn’s records retention policies. Certain circumstances may require us to retain your data longer (e.g. for legal claims). 



Your rights


Depending on your location and local data protection laws, you may have rights to: 

   • Access your information 
   • Correct or delete your information 
   • Restrict or object to processing 
   • Port your data to another provider 
   • Withdraw consent 

Some rights may have exceptions. 



Data protection contacts


For any questions, comments, or concerns, please contact our Privacy Team at dataprotection@checkinapp.com. 

If you're not satisfied, you may also contact our Data Protection Officer at the same address. 

You also have the right to lodge a complaint with your local data protection supervisory authority. If you're in the EU, you can lodge a complaint where: 

   • You live 
   • You work 

A list of EU data protection authorities is available here.