Our stay was truly beyond what we had hoped for. The staff was not only courteous and professional, but they also went the extra mile to make our experience memorable. We were celebrating our anniversary, which we mentioned during our booking, and to our surprise, we were upgraded to a stunning room with a breathtaking view. They even surprised us with some delightful sweets and a lovely 'happy anniversary' card. I was so touched by their thoughtfulness that I couldn't help but get a little emotional (I guess I'm a softie at heart). This trip was incredibly special for us, and the hotel staff made it even more unforgettable. The room itself was immaculate, cozy, and impressively spacious, complete with a lovely view. The bed was incredibly comfortable, which is a big deal since my partner is quite particular about sleeping arrangements. Although our stay was brief due to work commitments, we didn't have the chance to enjoy the spa facilities, but we are definitely looking forward to returning for a longer visit and hopefully indulging in those amenities then!

We thoroughly enjoyed a lovely room with two full-sized windows on two corner walls. Staying on the tenth floor provided us with beautiful views. The room was spacious enough and equipped with a television, tea and coffee-making facilities, an iron, and a hairdryer. There was a bathtub with a separate shower. The bed was quite comfortable, although it was a bit soft and lumpy for my taste. The air conditioning worked well. There was a faint smell of drains, which I often associate with hotels abroad. Customer service was good. Overall, it was a pleasant stay in a room that felt slightly dated. We typically prefer a Premier Inn because we know what to expect for a better price. Unfortunately, we couldn't try the spa, which I believe would have enhanced the experience further. A happy couple here! I would recommend it if you can get a good deal.